^{Justin G. Miller}

^{120 Wiese Albert Road}

^{Higganum, CT 06441}

^{phone (860) 345-2558 • fax (860) 345-7771 • e-mail Higmill@aol.com}

^{Qualifications Summary}

                                        ^{n      Highly motivated and accomplished technical sales/service professional with demonstrated experience in all facets of account development, cultivation, and management across paper industry.}

                                        ^{n      Excellent strategic account development and negotiation/mediation skills; track record reflects consistent promotion and advancement throughout career based on proven skills in successfully turning around faltering accounts and profit centers.}

                                        ^{n      Expert relationship-building abilities; skilled in quickly developing rapport based upon integrity complemented by keen business acumen.}

                                        ^{n      Computer skills include Microsoft Word and Excel (IBM platform).}

^{Professional Experience}

    ^{1993–99                        WILLAMETTE INDUSTRIES, INC. • Portland, OR}

                                        ^{Technical Sales Service Manager}

                                    ^{•       Manage strategic accounts nationally and in Canada, representing broad array of product grades; instrumental in developing, turning around, and/or retaining such key accounts as R.R. Donnelley, Quebecor, Banta Group, World Color Press, and Berryville Graphics (Bertlesman Group).}

                                    ^{•       Extensive knowledge of wide range of paper grades, including bond offset, tablet, envelope, MICR/OCR, digital, opaque, trade book, financial, reply card, coated one side offset and gravure, and metalizing base stock.}

                                    ^{Key Accomplishments …}

                                    ^{•       Increased trade book sales by 50% and successfully turned around business relationship with major national account, converting losing proposition into rank as their preferred paper vendor as a result of expert account development abilities.}

                                    ^{•       Have successfully orchestrated 75% of all grade trials, resulting in significantly boosted account penetration/sales increases.}

    ^{1984–93                        GEORGIA-PACIFIC • Darien, CT}

                                        ^{Assistant Manager, Technical Sales Service  (Promotion, 1985–93)}

                                    ^{•       In addition to maintaining technical rep responsibilities and serving as mill liaison, managed unit of 4 Technical Sales Service Representatives; full human resources responsibility included interviewing, hiring, training, and firing. Continued to manage key accounts.}

                                    ^{•       Assisted in development and implementation of internal complaint handling procedure, establishing service standards and quality goals to ensure highest levels of customer satisfaction.}

                                    ^{•       Rewrote and published revised Complaint Handling Manual for customer use.}

                                    ^{Key Accomplishments …}

                                    ^{•       In Georgia-Pacific’s hostile takeover of Great Northern/Nekoosa, played key liaison role in mediating between headquarters and mill representatives, successfully establishing relationships, ensuring quality and building alliances.}

                                    ^{•       Key project participant in Georgia-Pacific’s development and introduction of first product warranty in the industry for high-speed computer paper; substantially increased market share for product nationwide.}

                                    ^{•       Awarded Vice President’s Award for Employee Achievement (1988).}

                                    ^{Technical Sales Service Representative  (1984–85)}

                                    ^{•       Managed territory comprising New England, New York, Eastern Pennsylvania, Maryland, Delaware, and New Jersey; functioned as liaison on all quality issues between mills, sales, and customers.}

                                    ^{•       Involved extensively with new product development; oversaw trial runs at printers and converters, consulted on grade changes, equipment changes, and in research and development projects.}

                                    ^{•       Coordinated reciprocal visits between mill and customer personnel at various mills and customer plants.}

                                    ^{•       Investigated and successfully resolved customer complaints.}

    ^{1976–83                        DATADOCUMENTS • North Haven, CT}

                                        ^{Plant Manager  (Promotion, 1980–83)}

                                    ^{•       Promoted to manage complete plant operations, overseeing nearly 200 personnel, including unionized staff.}

                                    ^{•       Successfully arbitrated and negotiated labor contracts on annual basis; worked effectively with union representation in meeting both corporate goals and union demands to ensure highest levels of productivity.}

                                    ^{Production Manager  (1976–80)}

                                    ^{•       Managed all plant pre-press, production, shipping, and warehouse operations for business forms group (largest manufacturer of tabulating cards in the United States).}

                                    ^{•       Achieved plant profitability in less than 2 years in position (company previously reported significant losses for 6 consecutive years).}

    ^{1970–76                        UARCO, INC. • Deep River, CT}

                                        ^{Production Control Manager  (Promotion, 1973–76)}

                                    ^{•       Managed department of 10; ensured uptime and availability of machine time and materials, successfully achieving on-time delivery requirements in excess of 90%.}

                                    ^{•       Assisted with implementation of first plant computerized production control system.}

                                    ^{Production Scheduler-Expediter  (1970–73)}

                                    ^{•       Oversaw and prioritized production scheduling for 30 printing presses and 28 bindery machines.}

^{Military                       UNITED STATES ARMY}

                                        ^{•       E-4, 82nd Airborne Division  (honorable discharge)}

^{Education                    Continuing Professional Education}

                                        ^{•       Comprises successful completion of numerous professional sales and management}

                                                ^{development programs, including Xerox Selling Skills; complemented by extensive trade show experience.}